Configuring ZenGRC with ServiceNow

Overview

This documentation explains how to configure ZenGRC to access the information in your ServiceNow application.

If you are an Enterprise customer and would like to activate the ServiceNow Settings link in your instance, please contact us at support@reciprocitylabs.com.

Requirements

For information regarding ServiceNow technical requirements, please see the information at ServiceNow Connector - Beta prior to these steps.

Setting the Connection

1. On the ServiceNow Settings page, add the link to your ServiceNow instance in ServiceNow instance URL.
2. Click Next.
   
   
   
   
3. The displayed page shows two ways to connect to ServiceNow as shown by the below screenshot. Only one needs to be completed for the configuration to work. The two ways are described in the next sections, and are as follows:
   1. Using OAuth2.
   2. Using a ServiceNow username and password.
      
      

Using OAuth2

OAuth2 provides a secure connection between ZenGRC and ServiceNow, but it includes additional set up time.

We provide set up information within ZenGRC as the above sceenshot displays, which includes links to ServiceNow documentation.

Using Username and Password

1. Enter an administrative username and password for ServiceNow.
2. Click Connect.
   
3. The page displays with settings displayed.
   
   
   
   

Configuring ServiceNow

There are additional configuration steps to complete within ServiceNow, which are outlined in Creating a ServiceNow-Managed Audit.