Overview
After completing the first part of integration by following Installing the ZenGRC Application in ServiceNow, you can connect the applications within ZenGRC. This documentation explains how to configure ZenGRC to access the information in your ServiceNow application.
IMPORTANT
If your company is using the self-hosted, on-premise version of ServiceNow, then inbound/outbound traffic must be allowed through your firewall through whitelisting IP addresses. For additional information, please review IP Whitelisting.
Requirements
For information regarding ServiceNow technical requirements, please see ServiceNow Connector - Beta prior to these steps.
Setting the Connection
After accessing the ServiceNow connector in your instance by following Introduction to ZenConnect, complete these steps to set up the connection:
- Click ServiceNow Beta | Connect.
- Add the link to your ServiceNow instance in the ServiceNow instance URL.
- Click Next.
- Select Username and password or OAuth2. This selection determines the next documentation section.
Using Username and Password
- If you haven't already done so, create a service-level API user account in ServiceNow with the minimum required permissions specified in ServiceNow Connector - Beta
- Enter the username and password for the ServiceNow service-level API user account into the respective text boxes.
- Click Connect.
Using OAuth2
Instructions to come.
NOTE
Continue to Creating a ServiceNow-Managed Audit.