Configuring ZenGRC with ServiceNow

Page Contents

Overview

This documentation explains how to configure ZenGRC to access the information in your ServiceNow application.

IMPORTANT

If your company is using the self-hosted, on-premise version of ServiceNow, then inbound/outbound traffic must be allowed through your firewall through whitelisting IP addresses. For additional information, please review IP Whitelisting.

Requirements

For information regarding ServiceNow technical requirements, please see ServiceNow Connector - Beta prior to these steps.

Setting the Connection

NOTE

To access connectors, please see Introduction to ZenConnect.

After accessing the ServiceNow connector in your instance, complete the following steps to set up the connection:

Click ServiceNow Beta | Connect.
Add the link to your ServiceNow instance in the ServiceNow instance URL.
Click Next.
Select Username and password or OAuth2. This selection determines the next documentation section.

Using Username and Password

Enter a ServiceNow administrative username and password into the respective text boxes.
Click Connect.

Using OAuth2

Instructions to come.

NOTE

Continue to the next section - Creating a ServiceNow-Managed Audit.

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