Creating a ServiceNow Audit

Overview

After ServiceNow and ZenGRC are connected, you can select the ServiceNow option when setting up an audit. This documentation shows where that option resides.

Step 1: Adding Basic Audit Information

To create a ServiceNow audit, complete the following steps:

1. In the left-hand navigation, click New and select Audit (External) or Audit (Internal).
   
   
   
   

2. Complete the fields and select Managed in ServiceNow (beta).
   
   
   
   

3. Click Next.
   
   

   TIP

   Once Next is clicked, you can no longer change where the audit is managed.

   NOTE

   For complete instructions on this step, please see Step 1: Adding Basic Audit Information.

Step 2 and Step 3 - ServiceNow Audit Creation

Step 2 and Step 3 in audit creation are the same for ServiceNow and regular audits.

Step 4: Setting up Audit Requests - ServiceNow

The majority of Step 4 follows the general instructions outlined in audits. The differences are outlined below.

1. After downloading the requests template, there are only two columns to complete: Title and Description.
   
   
   
   
2. Populate the ServiceNow requests template and import it. When the page displays details, the only action to take is to continue to the next step.
   
   
   
   
3. Click Next.
   
   

Step 5: Reviewing and Starting the Audit

Step 5 in audit creation is the same for ServiceNow and regular audits.

Configuring ServiceNow

After importing requests for a ServiceNow audit, they are visible in ServiceNow. To finish audit setup, complete the following:

1. Grant access to request assignees.
   
   
   
   
2. Set assignees on requests.