Overview
After ServiceNow and ZenGRC are connected, you can select the Jira option when setting up an audit. This documentation shows where that option resides.
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Existing audits cannot be converted to ServiceNow. The option can only be selected during the creation of a new audit after the ZenGRC and ServiceNow integration is complete.
Step 1: Adding Basic Audit Information
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This section provides additional tips for creating a ServiceNow audit. For general instructions on this step, please see Step 1: Adding Basic Audit Information.
To create a ServiceNow audit, complete the following steps:
- In the left-hand navigation, click Audits. The Audits page displays.
- Click Create New and select the type of audit.
Select Managed in ServiceNow (beta).
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Once Next is clicked, you can no longer change where the audit is managed.
Step 2 and Step 3 - ServiceNow Audit Creation
Step 2 and Step 3 in audit creation are the same for ServiceNow and regular audits.
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For complete instructions on these steps, please see Step 2: Defining the Scope and Step 3: Exporting Audit Data or Setting up a Template
Step 4: Setting up Audit Requests - ServiceNow
The template for setting up audit requests in a ServiceNow audit needs to be altered prior to import.
Whether you downloaded the template in Step 3 or in the Downloadable Reports module, complete the following before import:
- In the top, left corner in the Object type column, delete the word Request, which is typically required for importing requests in an audit. For a ServiceNow audit, this column must be blank.
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The remaining steps for completing an audit are the same as regular audits. For additional information, please continue with Step 4: Setting up Audit Requests.