Responding to Notifications

Overview

During audit setup, administrators assign action items to team members who receive daily email reminders from ZenGRC. The email contains links directing them to the To-Do List, which is the single point of interaction between the audit manager and the person responding to requests.

The following are general rules surrounding daily email notifications:

• Users who receive daily email notification are as follows:
  • Assignees.
  • Verifiers

  • Reviewers.
                    

    NOTE

    Verifiers receive notifications after assignees add evidence. Reviewers then receive notifications after verifiers accept the evidence.

• Items are only included in the daily email notification after their start dates.
• The following are included in the daily email notification:
  1. Evidence request (request).
  2. Control assessment (assessment).
  3. Task (workflow task).

Addressing Email Notifications for Action Items

To respond to a request for information found in the action item email, complete the following steps:

1. Open the email containing the daily compliance notification.

2. Click Go to Your To-Do List.
      

   TIP

   Clicking Go to Your To-Do List opens the To-Do List home page, which displays all of your linked, assigned items.

3. Alternatively, clicking an individual to-do item allows you to bypass the master to-do list and open the item directly.
       

   NOTE

   For more information on managing your action item requests, see To-Do List.