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Overview
This documentation explains how to configure ZenGRC to access the information in your ServiceNow application.
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If your company is using the self-hosted, on-premise version of ServiceNow, then inbound/outbound traffic must be allowed through your firewall through whitelisting IP addresses. For additional information, please review IP Whitelisting. |
Requirements
For information regarding ServiceNow technical requirements, please see the information at ServiceNow Connector prior to these steps.
Setting the Connection
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If you are an Enterprise customer and would like to activate the ServiceNow Settings link in your instance, please contact us at support@reciprocitylabs.com. |
Setting the Connection
After accessing the connector, complete the following steps to set up the connection:Include Page DI:NOTE - How to access connectors DI:NOTE - How to access connectors
- Click Settings | ServiceNow Settings in the left-hand navigation.
- The ServiceNow Settings page displays.
- Add On the ServiceNow Settings page, add the link to your ServiceNow instance in ServiceNow instance URL.
- Click Next.
- The displayed page shows two ways to connect to ServiceNow as shown by the below screenshot. Only one needs to be completed for the configuration to work. The two ways are described in the next sections, and are as follows:
- Using OAuth2.
- Using a ServiceNow username and password.
Using OAuth2
OAuth2 provides a secure connection between ZenGRC and ServiceNow, but it includes additional set up time.
We provide set up information within ZenGRC as the above sceenshot displays, which includes links to ServiceNow documentation.
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If ServiceNow is connected using OAuth2, then the ServiceNow username and ServiceNow password text boxes do not need to be completed. |
Using Username and Password
- Enter an administrative username and password for ServiceNow.
- Click Connect.
- The page displays with settings displayed.
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If ServiceNow is connected using username and password, then information in the OAuth2 area does not need to be complete. |
Configuring ServiceNow
There are additional configuration steps to complete within ServiceNow, which are outlined in Creating a ServiceNow Audit.
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Continue to the next section - Creating a ServiceNow Audit. |