ServiceNow Connector

Benefits

ServiceNow provides cloud-based services for management of information security, customer service, human relations and application development. The ZenGRC ServiceNow connector provides the following features and benefits:

• Creates evidence requests within ZenGRC that can be fulfilled and executed in ServiceNow.
• Eliminates the need for compliance task respondents to work in multiple tools.
• Eliminates the need to train compliance task respondents on a new tool (ZenGRC).
• Ensures that audit-related work completed by IT, engineering, and other operational teams counts toward operational metrics (e.g. # of tickets completed, etc.) the teams are tracking in ServiceNow.
• Includes a purpose-built, ready-to-use ServiceNow application that can be optionally extended to emulate or integrate with your existing ServiceNow applications and workflows.
• Ensures that ZenGRC users who may not have ServiceNow user accounts can still access attachments and comments submitted in ServiceNow. This is particularly important for external auditors.
• Allows ZenGRC users to communicate directly with ServiceNow assignees even if the ZenGRC users don't have ServiceNow user accounts.
• Requests fulfilled in ServiceNow are tracked and reported against the correct control assessments within ZenGRC, ensuring proper reporting against your compliance program and risk frameworks.

Overview

This connector allows ZenGRC audit and compliance power users (compliance managers, compliance team members, and even external auditors) to assign evidence requests to ServiceNow users from within ZenGRC.

It also provides ongoing visibility into the assigned work and work artifacts in both tools so progress can be tracked and managed by interested stakeholders throughout the evidence collection workflow.