Quick Tips for Tasks and Requests

Overview

This documentation covers the basic activities that assignees, reviewers and verifiers need to do in order to complete their part of the task or request workflow.

Note the screenshots in this documentation are for tasks; however, please remember the workflow for tasks and requests is identical.

Submitting, Reviewing, and Verifying Information

Users assigned to tasks or requests can open them in several ways, with main access coming from email or the To-Do List. 

To submit information for the task/request, complete the following steps:

1. Open your assigned item.
2. Review information to understand what's being requested.
3. If this is a task/request related to reviewing another object in ZenGRC, such as a policy or a vendor, that item will display in the Related Objects field as a link.
   
   
   
   
4. To attach documents, select the Attachments tab.
5. Drag files from your computer into the field under the Attachments tab.
6. Alternatively, click click to browse to open a dialog box and select the files.
   
    
   
   
7. To add hyperlinks to the item, click Click here to attach links.
   
   
   
   
8. Enter the URL in the Link text box and the name in the Title text box.
9. Click Add link.
   
   
   
   

10. Click the Comments tab to review prior notes or add information pertinent to the item.

11. Click Send to save your notes.
    
    

    TIP

    Clicking Send only saves comments and has no impact on status. If you'd like to send an email to certain users, ZenGRC accommodates using the @ along with their names. Instant notifications do not need to be turned on for this feature to work.

12. After reviewing information and adding comments, do one of the following according to your assigned position:
    1. For an assignee, click Submit Task/Request). The item will now be placed in the reviewer’s To-Do List.
       
       
       
       
    2. For a reviewer, click Approve Task/Request to accept evidence or Decline Task/Request to reject evidence. (If approved, the task will now be placed in the verifier’s To-Do List.)
       
       
       
       
    3. For a verifier, click Verify Task/Request to accept evidence or Decline Task/Request to reject evidence. (If verified, the status will now be set to Complete.)
       
       
       
       
13. The page refreshes showing the task's status.
    
    

Simplified evidence collection for contributors

In order to make evidence collection as simple as possible, we have simplified and decluttered the request card for contributor users.

Contributor users have all the essential information to provide evidence at a glance. Instead of having contributors go through multiple tabs, we surfaced bot attachment uploading and comments in the same place on the card.