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Overview

After ServiceNow and ZenGRC are connected, you can manage and create audits inside ZenGRC while requests for audit information show up in visual task boards inside ServiceNow. This documentation outlines that process.

Step 1: Adding Basic Audit Information

To create a ServiceNow audit, complete the following steps:

1. In the left-hand navigation, click New and select Audit (External) or Audit (Internal).
   
   
   
   

2. Complete the fields and select Managed in ServiceNow (beta).
   
   
   
   

3. Click Next.
   
   

   Tip
   title TIP
   Once Next is clicked, you can no longer change where the audit is managed.

   
   

   Info
   title NOTE
   For complete instructions on this step, please see Step 1: Adding Basic Audit Information.

   
   

Step 2 and Step 3 - ServiceNow Audit Creation

Step 2 and Step 3 in audit creation are the same for ServiceNow and regular audits.

Step 4: Setting up Audit Requests - ServiceNow

The majority of Step 4 follows the general instructions outlined in audits. The differences are outlined below.

1. After downloading the requests template, there are only two columns to complete: Title and Description.
   
   
   
   
2. Populate the ServiceNow requests template and import it. When the page displays details, the only action to take is to continue to the next step.
   
   
   
   
3. Click Next.
   
   

Step 5: Reviewing and Starting the Audit

Step 5 in audit creation is the same for ServiceNow and regular audits.

Configuring ServiceNow

After importing requests for a ServiceNow audit, they are visible in ServiceNow. To finish audit setup, complete the following:

1. Log into ServiceNow.
2. Grant access to request assigneesassignees on both the Visual task board and the request itself.
   
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3. Set Add users as assignees on requests.