Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.
Comment: Removed Tip for detailed info since I'm taking this live.

Overview

...

If you ever need assistance with ZenGRC, there are two ways to request help that can be accessed directly from the application.

...

  1. Click Support in the lower left-hand navigation.



  2. In the dialog box, your name and email address will auto-populate from your ZenGRC login information.



  3. Add detailed information in the How can we help you? text box.

    Tip
    titleTIP
    Information that is helpful for us to have includes the following: what module you're using (audits, issues, to-do list), what links you're clicking, and any error messages you've received. (???Can this be expanded upon or is this tip not necessary at all?)

  4. Upload screenshots or other documentation in Attachments.
  5. Click Send.
  6. Alternatively, click Cancel to close the dialog box without sending information.

As always, send us an email at support@reciprocitylabs.com for help at any time.